Q: After installing Transactional Security service, will all my stored credit card numbers be tokenized?
A: No, to do this, call the Eagle Advice Line for assistance in running a utility to convert all credit card numbers stored in Customer Maintenance to be tokens. In addition, all QuickRecall stored credit card numbers must be deleted, or set deletion to a certain number of days so after that time, the real credit card numbers are masked. If you have any credit card numbers in Eagle notes, those must be manually deleted.
Q: Does Transactional Security service make me exempt from PCI certification?
A: No, but it will reduce the certification process.
Q: What happens if Transactional Security is activated on my Eagle system, but only half of my pin pads are upgraded to iSC250s?
A: You can still run Transactional Security on the iSC250 pin pads, but you will be charged for transactions on all pin pads.
Q: How do I void, return, or provide credit when all my credit card numbers are tokenized?
A: The process is the same, but instead of using the actual credit card number, you can now use the token numbers. For example, using Streamlined Returns where you swipe the bank card used on the original purchase, or Directed Refunds where the refund goes back to the original purchases bankcard, both process the same.