Using the In-Store Gift Card Maintenance Viewer Overview

Use the In-Store Gift Card Viewer window for viewing in-store gift cards, and for deleting cards with no activity. The In-Store Gift Card Viewer is set up just like all viewers in Eagle for Windows. The Header viewer (which is the default) has one line for each card. The Transaction viewer shows the individual transactions for a particular card and/or for a date range.

If you choose "By Balance's Age", you will also be able to select the Aging Basis, Aging Period, and Store.

The main screen of the Gift Card Maintenance Viewer is the Header screen, which stores card-level information. The Header screen lists the following details about In-Store Gift Cards:

• Card Number

• Store Activated

• Activation Date

• Original ValueThe original value of the In-Store Gift Card when it was issued.

• Current card ValueThe current value of the In-Store Gift Card

• Last Used Date

• Completion DateThe date a card’s value went to zero.
  Note: If a card with a zero balance is recharged, the completion date is reset to blank.

• Type

  This column has the following possible values.

  • Blank = a purchased gift card

  • CREDIT = when a clerk issues a gift card for a refund 

  • LOYALTY = If you use the Local Loyalty feature, this is a Loyalty Rewards gift card that is stored on the customer’s account when the GCC (Loyalty Points Conversion) report is run to convert sales points to reward dollars.
    
    Note the following: 
    

  • The card’s Type determines which GL account will be updated when the gift card is used to pay for a purchase at POS (see Accounts Payable/General Ledger Enhancements, for details on setting up GL to track in-store gift cards by Type).
    

  • After installing release 22, the system automatically sets the Type when a new (or re-used) In-Store gift card is activated. Gift cards sold on a transaction will have the Type set to blank. Gift cards issued for a refund will have the Type set to CREDIT. Gift cards created for loyalty rewards will have the Type set to LOYALTY.
    

  • Release 22 cannot automatically identify existing in-store gift cards that were issued for a Merchandise Credit. This can be done manually in GCV
    

  • New "Points Converted" column in the transactions viewer for Local Loyalty users indicates the number of points that were converted to reward dollars by report GCC.
    

  • New "Customer" column applies to Loyalty in-store gift cards using the loyalty customer’s account number
    

  • New "Job" column will be activated on a future release.

• Days OutstandingFor cards with a remaining balance this is the ‘# of days since Activation Date to today’. For cards with a 0 balance this is ‘# of days since Activation Date to Completion Date’. For example, on a card with a remaining balance if today is August 11, 2015 and the Activation Date is June 5, 2015, the ‘Days Outstanding’ column will display 67 days. 

• Days InactiveFor cards with a remaining balance this is the ‘# of days since the last activity to today. It uses the Last Used Date (if this date is blank the system will use the Activation Date). The # of Days Inactive doesn’t include 1 for the Last Used Date or 1 for Today, so it is the # of days between the Last Used Date and Today. If today is August 11, 2015 and the Last Used Date is June 5, 2015, the ‘Days Inactive’ is 66 days.