The True Value Rewards (TV REWARDS) is a loyalty program designed to reward True Value shoppers for their purchases and drive future purchase. TV REWARDS allows customers to earn points that are converted into coupon offers ($5 off or $10 off) called Reward Certificates that they can use toward future True Value purchases.
Once a cash customer has signed up for the TV REWARDS program, the customer receives a TV REWARDS identification number. The customer identifies themselves as a TV REWARDS member and either presents a card or the cashier performs a look-up at the time of purchase and the items he/she purchases are linked to his/her TV REWARDS identification number. Charge customers can also be TV REWARDS members. They are not usually issued an ID card because the system automatically knows they are a TV REWARDS member. They can be set up as full members with both points/discounts or as limited members with just discounts. This is determined by the ID number provided by True Value.
TV REWARDS purchase information for both cash and charge customers is sent to True Value, using Epicor's "Vista™" data collection service. Customers earn points based on the amount of their purchases. Each month, True Value converts earned points (of 2500 or more) into a Rewards Certificate and mails the certificate to the customer (in the value of $5 or more). The Rewards Certificate can be used at any participating True Value Rewards store.