Home > Vendor-Specific Procedures > Ace > Ace Rewards > Using the Ace Rewards Program at POS > Redeeming Ace Rewards
(Ace Rewards users only)
Before following this procedure, you need to have the Ace Rewards Coupon SKU field set up in Function HCC. Refer to the topic "Setting up the Ace Rewards SKU" if you have not yet set up this SKU.
Use the following procedures when redeeming an Ace Rewards certificate.
Begin the Ace Rewards transaction as you normally would.
For more information about ringing up Ace Rewards transactions, see the topic "Ringing Up Ace Rewards Transactions in POS."
At any time during the transaction, type in the Ace Rewards Coupon SKU from Function HCC. If you set up the Ace Rewards Coupon SKU as "HHC," you do not have to press CREDIT MEMO after entering the SKU number. The system is programmed to ring up SKU "HHC" as a credit.
Press ENTER to post the item to the transaction, as you normally would.
Continue the transaction as normal.
Press + on the keypad to total the transaction.
If the certificate amount is greater than the amount of new purchases, the message THE COUPON VALUE EXCEEDS THE TRANSACTION SUBTOTAL displays. Click Cancel to return to the POS Posting screen and add more items to the transaction, or press ENTER to continue the transaction.
If Option 8880 "Ace Rewards Coupon Web Validation Enable?" = Y, the consumer has the capability to download rewards certificates and Dynamic Promotion coupons electronically as a text to their phone or as an email. The consumer will be able to show the reward to the cashier on their phone and the cashier can scan the bar code, or enter the number of the bar code in the POS item entry to apply the reward to the transaction.
When the bar code is scanned, Eagle will then check with Ace Corporate to validate if the bar code can be used by the consumer. The cashier will observe a progress bar as Eagle communicates with Ace. If Ace approves, then it will be added to the POS transaction; otherwise, a warning displays to the cashier that it cannot be added. Upon finalizing the transaction, Eagle will again communicate with Ace to indicate that the reward has been used, so the consumer will not be able to re-use it.
Option 8870 “Ace Rewards Coupon Send Voids” set to Yes allows an Ace web coupon already approved and posted to a POS transaction to be resent to Ace as voided so that it can be immediately available for re-use. The coupon will be sent to Ace as voided if:
The Ace web coupon is voided from the transaction.
The transaction with an Ace web coupon is voided.
The loyalty # on the transaction is changed from one loyalty # to another.
The customer # on the transaction is changed to another # not associated with the coupon.
Option 8882 "Ace allow override of invalid web coupons” set to Yes allows a store level override of Ace web coupons that were not validated by Ace corporate for use by the consumer. Set the new Security bit 1139 “(MO) Allow invalid web coupon on POS transaction” to Yes or No to allow / disallow employees to perform this override function.