The Returns Validation feature is designed to help you have more control over returned merchandise by validating returns against past purchases. This means you can prevent bogus returns of products that were not purchased at your store, as well as prevent customers from returning more merchandise than they originally purchased from you. When merchandise is returned on a sale, credit memo, order, or special order, POS automatically displays the return validation window, showing the customer's past purchase history of the item being returned, taking into account any quantities previously returned against a particular purchase. You can specify how many months worth of past purchase history to display in POS. The system uses QuickRecall to obtain the past purchase history. A warning message displays if there is no purchase history with a quantity available to return against, or if an item being returned was never purchased from the store. The warning can only be bypassed with the proper security.
When the clerk completes the return transaction, the past invoice against which the item is being returned is indicated via a comment line on the printed invoice. The comment line prints the original document number, store number, and original document date.
Offline POS supports the Returns Validation feature. When creating a return in offline, the clerk is prompted to enter the transaction number and store number. When you upload offline transactions, the system applies the return to the specified transaction if the transaction has a quantity available to return against.