Print defective return receipt for item returned/exchanged as defective

(ID# 9499) Set this POS option in Options Configuration to Yes to print a separate “* * D E F E C T I V E **” return receipt any time an item is returned at POS as "returned defective" or "exchanged for defective" (Return Type is D or X). The comment lines that immediately follow the defective item on the transaction, so that the clerk can post comment lines describing what is defective about the item, and these comments will then print on the receipt being attached to the defective item.

If you are using option 8414 "Prompt for return reason?" set to Yes, the system prompts the clerk for a return reason when an item is returned at POS.  Set this option to D “Defect Description too” to require a clerk  to enter a text description of the defect in the “Defect Description” text box. The description entered in this field can be up to 160 characters long. It will be printed on that item’s defective returns receipt  below the return reason code's description.

• You define the line of return reasons in option 8416 "Add/Change user-defined return reason codes". Make sure that the table in this option includes a choice for D with a description of your choice (for example, "Defective"). If a return reason code is left blank, the system will automatically set it to D on Return Types D and X. If there is NOT choice D in option 8416, the clerk will be required to select a return reason code.
• Option 5481 "Print a store copy receipt for returns" must be set to Yes. The defect description comment lines will be flagged to only print on the store's defective return receipt. They will NOT print on the customer's receipt.

Here is the format of the separate "defective receipt":   

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MM/DD/YY HH:MM{AM/PM}{User}{Terminal}{Trx Type}

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STORE: {store name}

SKU:   {sku or line/part}

QTY:    {qty returned}

DESCRIPTION:

     {item’s description}

RETURN PRICE:  {returned item’s price}

TYPE:  {Returned} or {Exchanged}

ORIGINAL:  {original trx # and date from the returns validation descriptor}                

How is this item damaged/defective?

{the return reason code’s description from the table in option 8416}

{the text description of the defect entered by the clerk when option 8414 is set to D}

-->> JRNL# A00234 <<--    

      CUST#  *5

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