Setting Up Charitable Donations

When a POS transaction is totaled the isc250 sig pad supports a prompt at the end of the transaction asking the consumer if they would like to donate their change which will round up to the nearest whole dollar amount or donate a specified amount with buttons for $1, $3, $5, Other, or Cancel. The donation can either be for a local charity or a national account sponsored program. The name of the charitable organization that appears in the prompt to the consumer is user-defined.  A line will print at the bottom of the customer receipt thanking them for their donation. 
 

This feature requires the isc250 pin-pads on software level RBA12.01. If you have any pin-pads which do not meet this requirement (i.e. model 6550), you will need to change the Domain of option 1618 "Prompt Customer for Donation in POS" to 'Terminal' and then set this option to No for any terminals that do not have the isc250 on level RBA12.01.

Setting up the charitable donation:


  1. The isc250 sig pad must be on version RBA-12.01. To download new software, please refer to the job aid "Download New Software to Signature Capture/Debit Pads."
  2. For a local charity add an SKU to the system which is used to post the donation amount to the transaction then enter this SKU in Option 1620 “Donation SKU to use for Local Donation Program”.
  3. For a national account sponsored charity add an SKU to the system which is used to post the donation amount to the transaction then enter this SKU in Option 1621 “Donation SKU to use for National Account Donation Program”.
  4. Select if the donation is local or national account in Option 1619 “Donation Program”.  If it is a local program the system will post the donation amount on the transaction using the SKU designated in option 1620. If it is a national account donation program the donation amount is posted to the transaction using the SKU designated in option 1621.  Only one program at a time is allowed in POS. 
  5. Enter the name of the organization the donation is for in Option 1622 “Charitable Donation Organization's Name”.  This name will appear in the prompt on the sig pad, and will also print in the ‘thank you’ at the bottom of the customer’s receipt
  6. Select which type of customers you'd like to be prompted for a donation in Option 1641 "Prompt for Donation for which type of customers?"
  7. To enable the prompt at POS set Option 1618 “Prompt Customer for Donation in POS” from No (not enabled) to either R ‘Round Up’ or S ‘Specific Amount’.   
 

How the charitable donation works in POS (also supported in Offline POS): 

 

  1. Perform a sale as you normally would. After the <TOTAL> key is pressed the “Waiting for customer's selection” window displays on the POS terminal. This window will automatically close once the customer has made a choice on the pin pad. If the clerk wants to dismiss this window, it requires an entry of a ‘randomized’ character. This way the clerk can’t type ahead and dismiss the donation prompt on the pinpad before the customer has barely had a chance to see it.

Depending on how POS is configured other windows may display before the “Waiting for customer's selection” window (Example:  POS Adders, Item Messages, etc.). The ISC250 will display one of the following screens depending on how option 1618 “Prompt Customer for Donation in POS”

  

This feature is meant to be consumer driven in that they complete the transaction by making a decision on the ISC250 Pad (make or decline a donation). If the consumer does not complete the transaction for whatever reason, (ignoring the pad, confused, etc.) the POS clerk can type Y and press <Enter> in the "Waiting for customer's selection" dialog to clear the ISC250 and continue the transaction.

  1. If set to S-Specific Amount

 

 

  1. The consumer can select one of the preset dollar amounts, Other for a specific amount, or Cancel to decline a donation. Selecting Other invokes the “Please Enter New Amount” screen below.

 

  1. If set to R-Round Up

 

 

  1. If the consumer makes a donation the ISC250 continues to the totals screen that includes the donation amount in the transaction total. If the consumer selects cancel the totals screen displays with the transaction total. Accept payment and complete the transaction.
 
  1. The receipt prints the donation SKU and the donation organizations name at the bottom (see example)