Refunding a Deposit

In POS, retrieve the order or special order.
Press total.
On the Finish (Special) Order menu, press 1 or 2.
In the Deposit Amount box, type the amount of the deposit you want to refund.
Select Refund.
In the appropriate payment box(es), type the amount you are refunding. Note: If the deposit was paid by a credit card and option 9439 "Refund using same bankcard when original payment is prepaid deposit" is set to Yes, the clerk will see the Refund Options menu to apply the refund back to the original credit card.
Press enter. A refund receipt prints.

Customer Refunds when paid by credit card deposit:

Deposit Refunds - When Option 9439 is set to Y, refunding an order’s deposit will direct the clerk to apply the refund to the credit card used to pay the deposit (first deposit if more than one deposit is taken on an order). It must be a token, and the Bankcard Type cannot be Debit or ISGC. Here is the Refund Options menu the clerk will see:

If the clerk selects Cancel and does not have security bit 684 “(MO) Ability to bypass mandatory tender(s) on POS Refund”, a Manager Override will be required.

Return item from invoiced order – When Option 9439 is set to Y, if all items being returned are validated to an invoiced order paid 100% by a deposit, and the order’s first deposit has a Bankcard Used that is a credit card token or is an ISGC then the system will:

Deposit’s Bankcard Type is Debit – If the Bankcard Used on the order’s first deposit is a token and the Bankcard Type is Debit, the system will go to the normal tender’s screen allowing the clerk to refund with cash.
If Bankcard Type is not Debit – If the Bankcard Used on the order’s first deposit is a token and the Bankcard Type is not Debit, the system will display this Refund Options menu allowing the clerk to apply the refund to the credit card used to pay the deposit.

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The choice for Giftcard Activation appears if option 9287 “Gift/Cash Card Allowed on POS Refund” is not N and the refund amount meets the minimum amount defined in option 5364 “Gift/Cash Card activation minimum amount”.

If clerk selects Cancel and does not have security bit 684 a Manager Override will be required.

Bankcard Type is ISGC – If the Bankcard Used on the order’s first deposit is an ISGC and option 9287 “Gift/Cash Card Allowed on POS Refund” is not N and the refund amount meets the minimum amount defined in option 5364 “Gift/Cash Card activation minimum amount”, then the system will display:

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If clerk selects Cancel and does not have security bit 684 a M/O will be required.

Tip

Refunding the deposit does not void or delete the transaction. You must do that separately.