(Customer Order Management users only— option #76 must be set to Y. This feature is mutually exclusive from Pick Pack Ship.)
The Automatic Backorder Fill feature allows you to use the Open Order File Report (ROO) to automatically fill backordered merchandise on customer's orders. You can print individual or consolidated backorders as a pick ticket, and/or they can be batch-invoiced. This feature is especially relevant if your business receives a high volume of returns, so that when quantity on hand goes up due to a return, the available quantity can be immediately allocated to backorders. In addition, if you use Inventory Balancing, available quantity on hand that gets moved between stores can then be allocated to backorders.
Only order transactions are eligible for this feature, and such orders must have at least one item on backorder. You can indicate that the ROO should only consider backorders that can be fully filled, or to also consider backorders that can only be partially filled. You can also select to batch-invoice backorders.