Q: Can I convert points to coupons instead of using In-Store Gift cards?
A: Yes. It requires Dynamic Coupons. Compass is not required to convert coupons.
Q: I have an existing Loyalty program, can I convert it?
A: It depends on the structure of the existing program.
Q: Can I convert rewards/loyalty points to my 3rd party gift cards instead of using In-store Gift Cards?
A: No. While you have total control over In-store gift cards, but the processor & bank maintains control of other gift card types.
Q: Is there a requirement for a certain number of digits in the Loyalty number?
A: Yes, the Loyalty number must be 10 digits long
Q: Is there a similar limit to In-store Gift Card numbers?
A: Yes. In Quick Add and in credit card storage of MCR the field size for In-Store Gift Cards is 16 digits. Standard gift cards may have up to 18 digits, but they can not be stored or linked to loyalty customers.
Q: Can I offer a different structure of point awards in each store, department, class, or fineline?
A: Yes if you are using Loyalty Manager Points Calculation.
Q: Do returns reduce the number of points that a customer has accumulated?
A: Yes. The points for a return will be calculated and reduced in the same manner in which they are added. However, after those points are converted to loyalty dollars, the balance on the loyalty dollars card is not impacted by a return!
Q: Does the dollar total on the customer details window at POS reflect the balance of the In-Store Gift card?
A: No. This dollar amount reflects what will be added when the next point conversion is run.
Q: Can I turn off the “This Customer has Credit Cards on File” message at POS? (Especially when they only have an attached In-store Gift Card)
A: Only by turning off Option 3565. If set to “NO” then no access to credit card storage & maintenance from MCR; but card can still be entered/changed in Quick Add.
Q: What is a “bin range”?
A: This applies less to Loyalty and more toward the In-store gift card. The first 6 digits of a bank card, gift card or debit card indicate the card type. It also tells the system how to handle the card.
Q: What else should I know about GL?
A: Gift Card Dollars are added but converted points to loyalty dollars do NOT pass off to the GL. You must make a journal entry to your Gift Card GL liability account. When a gift card is used (redeemed) it will pass off to the GL account set up for the gift card alternate tender.