Use Offline Point-of-Sale when the Epicor Eagle™ system is unavailable. Offline POS offers most of what you can do online; however, there are a few exceptions.
The following features are NOT available in Offline POS:
You cannot access the QuickRecall Viewer
You cannot use Credit card authorization (Note: On ProtoBase level 4.81 or higher, you can enter credit card transactions while in offline POS. Click here for more information.)
You cannot access or make any changes to existing saved transactions (however, you can create new saved transactions)
You cannot tender more than one credit card per transaction
You cannot tender gift cards
Offline POS uses a program called "Scheduler” to download an offline database of files created on the Eagle system. This program launches every time the PC is restarted. Then, at a time you specify, the Scheduler program downloads the offline files to the PC.
Your PCs receive their offline files either directly from the Eagle system, or from another PC which has been set up as an Offline POS Master. You should set up an Offline POS Master for every five PCs in your store(s).
There are two ways to enter Offline POS. The first is automatic. If a connection cannot be established with the Eagle system, you will be prompted to run in offline mode. The second way is to manually start Offline POS. To do this, from the Windows desktop, click Start and then point to Programs. Point to the Eagle folder and then click Offline Point-of-Sale.
When in Offline POS, you’ll find most of everything you have in online POS. The background wallpaper reads "Offline POS” to serve as a reminder that you are in offline mode.
When the system returns to online mode, you will transfer the information back to the Eagle system. This transferring method is called "uploading.” When offline transactions are uploaded to the Epicor Eagle™ system, the journal numbers assigned in Offline POS will be reassigned new numbers. Each transaction then displays the old journal number in the Reference box.
If an item sold during Offline POS is linked to a raincheck (Posting Menu Option R, "Sell Raincheck Item”) and then uploaded to the Eagle, the system updates the raincheck to reflect the sale. If the raincheck document number is invalid (the document doesn’t exist, or it's not a raincheck document, or if the SKU is not on that raincheck), the system will produce an Alert to that effect.