The Service and Repair feature allows you to:
Enter and process Service Orders
Enter repair items and their corresponding serial numbers, parts, and labor including the ability to select pre-defined service packages
Track Service Orders by technician
Enter free-form comments, printing or non-printing (internal)
Print Service Orders using a new form (Enhanced Forms only)
Design a standardized service label that can be printed with service information and attached to items for repair (requires Eagle for Windows POS Flex-Labels--option 82 is set to Y).
Take advantage of a controlled Service Order flow through statuses of Quote, Checked-in, Work-in-Process, Waiting on Parts (if applicable), and Complete.
Track Service Order history by customer, SKU, and serial number/VIN number/tag number to easily determine what work has been done on what equipment
Use the Service Order Viewer to give quick information on all open Service Orders, with the ability to quickly assign technicians to check-in orders, make status updates, add a comment, and delete Service Orders. You also have the ability to access the Service Order History viewer for invoiced service orders.
(Customer Order Management [COM] users) Take advantage of the COM features of special order, buyer’s list, transfer, and backorder which function seamlessly within Service Order and Repair.
Use the Service Order header area to enter up to three user-defined codes, which allow you to record information such as the level of technician expertise required for a service order.
Require customers to sign a terms and conditions statement for dropoff (creating the service order) and pickup (invoicing the service order)