In lieu of returning cash to cash customers returning merchandise, you can issue them a Store Voucher that they can use toward future purchases. Conveniently, you can specify a minimum amount for store vouchers, so that cash customers with a refund less than the specified minimum would get cash rather than a voucher.
When you issue a store voucher, a receipt prints (you must have that receipt printer) that contains a signature line for the customer to sign. You can also set up an option to print a store copy of vouchers. This is important because the system does not keep track of outstanding vouchers; therefore, you'll want to track them yourself by printing and retaining a copy of individual vouchers.
You can also set up an option that requires your clerks to enter customer information on all cash customer returns. That way, the customer's name, address, etc. prints on the voucher so that you can verify that only the customer who was issued the voucher can use it. The customer information is also stored in QuickRecall for future reference. If you have the Electronic Journal application, you can look up store vouchers by name or phone number in the Electronic Journal.
When a customer wants to use a store voucher toward a purchase, and the voucher's value is greater than the purchase, the system can "re-issue" a new voucher for the remaining amount. During a re-issue, the clerk is prompted for name, phone number, and original transaction number, all of which will print on the re-issued store voucher.
If you want to ALWAYS issue a store voucher instead of giving cash returns, you can set up "mandatory" store vouchers. However, you can still selectively override store vouchers when appropriate by simply assigning key employees security bit 684, ""(MO) Ability to bypass mandatory tender(s) on POS Refund” ."