When trying to recall an estimate, bid, order, special order, or store transfer in POS, you may see either of the following messages:
"This transaction is in use by terminal xxx. Please try later." (’xxx’ is a terminal number.)
"This transaction is in process of being updated. Please try later."
POS uses a flag that tells the system if a transaction is available. The flag is correctly set to "not available" when a clerk at another terminal recalls and is updating the transaction, or the system is updating other files associated with the transaction (such as the Customer File and Inventory File). However, the flag can be erroneously set to "not available" when the power to a terminal is interrupted, a transaction was printing and it is aborted or the power is interrupted, or the system stops processing the transactions.
If you get the message, "This transaction is in use by terminal xxx. Please try later," go to the terminal indicated by the message and see if the transaction is displayed. If it is, wait until that terminal completes the transaction before you access it at another terminal. If you get the message, "The transaction is in process of being updated. Please try later," wait a few minutes and try to access the transaction again. If these actions fail, the system has erroneously set the transaction flag. Use the following procedure to reset the flag so you can access the transaction.
You must have security bit 593 to execute this procedure.
Click OK (or press ENTER) to close the window.
Press F12 (Clear) to clear the screen.
Press - on the keypad (or click Menu).
From the menu that displays, select "Recover 'in process' transactions."
From the "Recover in-process transactions" dialog box that displays, select .Recover Order/SO/Estimate transaction "in process"; Recover Sale Transaction "in process"
In the window that displays, select the transaction from the list or type the transaction number in the Trx # box, and click OK.
The transaction displays on the posting screen.
Complete the transaction as you normally would.