(ID# 9294) This POS option in Options Configuration determines how to post POS comments, which can always be posted to the transaction as Internal or External. They can also be set up to be Internal or External by default while providing the user with an override button. External comments are customer-facing and will print on documents. Internal comments will only show on the screen and will not print on documents.
A = Always print, no button to not print. Use this setting if you always want comments to print, with no ability to post a comment as an "internal viewing only" comment.
P = Print, and button to not print (default setting). Use this setting if you normally want comments to print. By exception you can use the Post as Internal button in the F3 comment dialog to indicate the comment is for internal viewing only.
I = Do not print, and button to print. Use this setting if you normally want comments to be view-only comments that do not print. By exception you can use the Post as External button in the F3 comment dialog to indicate that the comment should print.
N= Never print, no button to print. Set to N if you always want comments to be for internal viewing only, with no ability to post a printed comment.
Notes:
Internal only comments have INT in the Codes column so that if there is any question, you can confirm that a comment is internal by seeing this code.
Pre-Defined comments post as printed comments when this option is set to A or P, and will post as non-printing comments when this option is set to I or N.
You can still use existing option 7730 “Non-printing comment identifier” and enter the special first two characters in the comment to have the enhanced form suppress that comment from printing on Enhanced Forms, regardless of how this new option is set; nevertheless, this new option is the preferred method.
Receipt printers must be set to EN (print at end) if using 'Internal' (on screen only) comments on a transaction that will print a receipt.