This POS option in Options Configuration determines whether or not the system prompts for cash customer information after you press <Total> when an item is returned on a transaction (this includes all return types – return, return for defective, or exchange for defective).
This option doesn't apply to returns posted to an order or special order.
Y = The cash customer information window will display on a credit memo, or on a sale or invoiced order/special order with at least one return regardless of whether the total is negative or positive. You must enter at least the customer's name and phone number in the cash customer information window. The information you enter will be recorded in QuickRecall for future reference. If you print an invoice for the customer to sign, it will include the cash customer information.
N = The cash customer information window will not display on returns.
This option defaults to N. "Kept By" methods are System (which is the default) and Store.