Use the Removing Inactive Ace Rewards Customers (RIC) utility to remove "inactive" Ace Rewards customers from your system. Deleting a customer here follows the same rules as deleting a customer in Customer Maintenance – (there are no open documents on file and no departmental sales history). If you do not have the customer change log, the report will run with option F and option T at the same time. Also, in order to finalize the deletions, you need to set security bit 843 set to Y.
Before you delete customers, you might want to take a few minutes to scroll through the list of inactive customers in the customer viewer to make sure you are not deleting an account in error. If you have departmental sales history assigned to any of these customers, you’ll need to remove it from any of the records.
To remove inactive customers:
From the Eagle Browser, type RIC in the Launch bar, and press Enter.
Print and review a list of all inactive customers with their last purchase date and totals to make sure all applicable customers should be deleted.
Run the report with option F.
The inactive customers are now removed from your system.