After the EPM transmission to download True Value Rewards Club (TVR) information is complete, use Function ASYMSG to verify the transmission was successful.
From the Network Access Main Menu, type ASYMSG and press <Enter>. The Async Message Log displays.
Look for entries about the EPM transmission. You may need to use the <Next> button to reach the correct portion of the log. This log accumulates transmission information each day, and the system clears the transmission information each night when it reboots.
Press <Next Item> (you may have to press it numerous times if you have done a lot of transmitting today) to scroll down to the end of the Log.
Look in the right-hand column to find the result of the transmission.
"Successful Transmission" means you successfully received EPM.
"Unsuccessful Transmission" means that while you made contact with True Value's computer, you did not receive the EPM information you requested. This error typically means the "Last Promotions Sequence Number" in Function COTUTL is not set up properly. Call True Value at 800-828-3658 for the proper sequence number.
"Transmission Failed" means that your computer did not make contact with True Value's computer. There should be an error code listed. When you call Epicor Software Corporation™ for assistance, tell them the error code you received.
The message "MCS Transmission Succeeded," does not necessarily indicate that you successfully downloaded the EPM information you requested. This message merely indicates that your computer and True Value's computer made contact successfully. Look a few lines below this message and you will see either "Successful Transmission" or "Unsuccessful Transmission."
If you had a problem downloading TVR data, do the following:
Make note of any error messages you see in ASYMSG.
Call the Eagle Advice Line at 1(800) 322-3077 to help you solve the problem.
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