Troubleshooting Client Install Issues

If you ever need to hand-install a software package that was successfully distributed, do the following:

Find the distributed package that you need to troubleshoot or re-install under the following folder:

C:\Documents and Settings\All Users\Application Data\Activant\eConnect\staging

You may need to open the sub-directories to find your setup files, then manually run the install by double-clicking setup.exe and following the prompts.

Removing Old/ Dead Stations

Cloning PC's

Step 1. Stop the Epicor eConnect service
Step 2. Delete the above ComputerId.txt file listed in the location below.
Step 3. Create their image.

When the newly imaged systems start up and the eConnect service starts for the first time, it will create a unique ID for that system.

If the cloning has already happened, stop the service, delete the file, restart the service on each clone.

On Windows 7 it should be in this location:

C:\ProgramData\Epicor\eConnect\Data\ComputerId.txt

The XP location is:

C:\Documents and Settings\All Users\Application Data\Epicor\eConnect\Data\ComputerID.txt