(Customer Order Management users only. This application was formerly known as Advanced Order Entry.)
The Customer Order Management (COM) application (formerly known as Advanced Order Entry) is a multi-point order fulfillment system designed to accommodate the various methods your business employs to fill customer's orders. For example, some or all of the following situations may apply to your business:
you have a central distribution center from which you order merchandise to fulfill customers' needs
you have a shipping consolidation department
you have multiple locations sharing inventories
you transfer merchandise from various locations to fulfill and complete an order
you need the ability to substitute like items to fulfill customer orders
you need the ability to purchase and track backordered items to fulfill customer orders
There are two Order Entry methods within the application:
You can fulfill an order from the Order Entry Header screen by transferring all items from another location, with a choice of three shipping methods.
You can fulfill an order from the Order Entry Posting screen on an item-by-item basis by selecting from a menu of the various fulfillment methods. You can transfer the item, backorder it, or select an alternate item (i.e. substitute). You can also view the item's availability in your other stores, as well as view the Purchase Order Viewer to check if the item is on order. The menu displays in any of following conditions:
On demand by user
The item being sold has quantity available of zero or less
The item being sold has been coded so that it always invokes the transfer method in the pop-up list