(Service and Repair users only)
There is a one to one relationship for firearm repairs and Service Orders. If a customer has multiple firearms to repair, a unique Service Order is required for each firearm. This functionality is required for proper tracking by the firearm’s Serial #.
To create a Service Order for a Firearm Repair, perform the following steps:
In POS use <Start Trx> and select Service Order, then select Start New Order.
In the Create New Service Order dialog, enter the Serial # of the firearm, select the Customer (and Job, if applicable), and select choice F in the Repair Type drop-down list. Press Enter.
If
you enter the Serial # of a firearm you have serviced before, or that
was purchased in your store, the system knows and will display a dialog
asking if you want to use the information from the previous repair of
this firearm. If you click Ok, the firearm attributes from the previous
transaction for that Serial # will be automatically populated into the
New Service Order dialog.
In the New Service Order dialog enter the required customer information. Select the type of firearm from the Firearm Type drop-down list. Enter the firearm’s Caliber and Model #. Select the service package and / or enter a description of the issue or service that is required. Press Enter to continue.
In the next dialog enter the required Manufacturer and County of Manufacture. Also in the optional fields enter Importer and FFL License #, and press Enter.
The POS posting screen displays with the information which has been entered. Post the SKUs required for the repair. Then press <Total> and select the appropriate option from the Finish Service Order dialog.
A Service Order created with Status=Checked-In, or created with Status=Quote then recalled and changed to Checked-In, will have an acquisition for “Receipt: Customer Repair” automatically added to FFLCM’s New Acquisition queue.
Only the first save of the Service
Order with Status set to Checked-In adds the firearm repair acquisition. Once the acquisition has been
created in FFLCM, the Service Order’s Serial # cannot be changed. And the comment lines in the
body of the Service Order for Type, Manufacturer, Model, Caliber, Co.
of Mfg, Importer, and FFL License should also NOT be changed.
In FFLCM the manager of Acquisitions will review and approve the firearm receipt making it available for disposition once the repair has been complete.
The service technician will repair the product. Once the service / repair of the firearm has been completed, recall the Service Order and change the status to Complete. If configured, the system will prompt to send an email or a text to the customer that their firearm is ready for pickup.
The Customer comes in to pick up the repaired firearm and the clerk recalls the service order and invoices it.
Invoicing the Service Order is the indicator that the firearm has been picked up by the customer. So a disposition for the firearm is automatically added to FFLCM’s New Disposition queue.
