The following procedure explains how to issue a store voucher for returned merchandise. This procedure assumes you've already done the setup for store vouchers.
If you've set up your system to ALWAYS issue a store voucher (store credit) on cash returns, use the procedure "Issuing Mandatory Store Vouchers".
In POS, credit the item(s) being returned, and ring up any items being purchased, and press Total. Assuming the total is negative (you owe the customer money), continue with the next step.
Click Alt Tend. The Additional Tender Selection dialog displays.
Select the alternate tender you set up for store vouchers, enter the dollar amount you owe the customer, and press ENTER.
Depending on your setup, a customer receipt and a store receipt may print.
If you set up the option "Minimum amount for issuing a store voucher," and the refund amount does not meet the minimum you established, then you'll get a message "store credit can not be less than XX.XX." Click Cancel, and proceed with a cash refund from the Totals screen.