The return of a firearm sends an acquisition to FFLCM for the acquisitions manager to approve and enter the firearm into the bound book. The acquisition type will be "Receipt: Customer Return". If more than one firearm is being returned, each item must be posted as an individual line on the POS transaction to provide proper recording of the firearm’s serial number. The serial number is required and will be passed in the acquisition sent to FFLCM.
Note: Transaction Reversals should NOT be used for firearm returns as they will NOT send an acquisition record to FFLCM.
The steps to return a firearm are the same to returning any serialized SKU with one exception. The clerk will be required to select a serial # from the list of previously sold serial #s of that SKU, or add the serial # which appears on firearm being returned. The serial # is required.
Once the transaction is complete, Eagle will send an acquisition to FFLCM with the acquisition type of “Receipt: Customer Return” for the acquisitions manager to approve and accept into the bound book.