Offline POS Transaction Upload

You must execute the upload from the terminal(s) that was offline. Epicor recommends that no more than three PCs upload transactions at the same time. Before resuming online POS at any terminal, verify that the upload process has completed for all terminals.

During Offline POS, a transaction is issued a temporary transaction number that prints on the invoice or receipt. When the offline POS transactions are uploaded, the system updates the transactions with a permanent transaction number. The MRGOPOS report includes both numbers for each transaction, so you can easily verify that all of the transactions recorded on your register tape were uploaded.

1

Upload offline transactions

Only one transaction set may be uploaded at any one time, and uploading a previous set may result in duplicate transactions.

1. From the Eagle Browser, click Offline POS.

2. From the list that displays, click Upload Offline Transactions.

3. To upload the current off-line session, click Current transaction set, so it is highlighted.

4. Click Begin Upload.

5. Once processing is complete, click Close.

2

Review results – MRGOPOS

Use the MRGPOS report to verify the successful upload of offline POS transactions. If the MRGPOS report indicates a problem, you can then check the Sierra Log and the Activity Log for more information.

1. From the Eagle Browser window, click Reports Menu. From the list that displays, click Spooled Report Maintenance.

2. In the Report box, type MRGOPOS and click Refresh.

3. From the list, click the report you want to view and click Display.

4. Review the MRGOPOS report for the following information:

5. Success/failure of transaction upload/merge

6. Total number of transactions merged

7. Error messages (if any)

5. The Application Error Log and Fatal File Error Log may include information if the MRGOPOS terminates abnormally or indicates errors. From Network Access, type SHOWLOG at the main menu to access these logs.

3

Review results – Sierra Log

1. From the Network Access Main Menu, type SHOWLOG and press <Enter>.

2. Highlight Sierra Log and press <Enter>.

3. Review the Sierra Log for the following information:

4. Start of transaction upload process

5. Receipt of sequence number (used in creation of BU file name)

6. POS data merge request receipt

7. Start of POS data merge (MRGOPOS) and creation of queued process

8. End of transaction upload process

9. MRGOPOS start/end

4

Review results – Activity Log

1. From the desktop of the POS PC, click the Start button. Point to Programs, Eagle, and then Utilities.

2. Click Offline Utilities.

3. Click the Logs tab.

4. From the Log drop-down list, select Activity Log and click View Log. If a message displays that the file is too large for Notepad to open, click Yes to use WordPad to read the file.

5. Review the Activity Log for the following information:

6. Start of transaction upload process and receipt of sequence number

7. Start of FUM processes to create BU file

8. Check for non-zero BU file size

9. FTP process for file (start upload, filename, end upload)

10. Success/failure of transaction file transfer

11. MRGOPOS queue message

12. End message