Bankcard Sale or Refund – Debit or ATM Card

 

This job aid describes how to complete a transaction, sale or credit memo, that will be tendered with a debit or ATM card.

 

1

Sale tendered with a debit or ATM card

  1. Post all items to the transaction and Total the transaction.

  1. Ask the customer to swipe the debit or ATM card on the debit pad.

  2. Press button on the debit pad corresponding to ATM (button is located at the top left corner).

  3. Debit pad displays a prompt for PIN number. Customer enters PIN number.

  4. Debit pad displays a message asking if amount is OK. The amount is equal to the transaction total. Press Yes button on debit pad.

  5. The system displays the total and a progress bar briefly displays on the POS Screen. After authorization has been received, the debit pad resets.

  6. On the POS screen, follow the prompts to finish processing the transaction. Have the customer sign the store copy of the receipt that prints.

 

 

 

 

 

2

Credit transaction refund to debit card

Note: If the original sale transaction was paid with an "ATM only" card (Visa or Mastercard logo is not on the card), complete the credit as a cash refund.

  1. Post all items to the transaction and Total the transaction.

  2. Ask the customer to swipe the credit card on the debit pad. Or, have the customer hand you the credit card and you can swipe.

  3. Press button on the debit pad corresponding to Credit (button is located at the top right corner).

  4. Debit pad displays a message asking if amount is OK. The amount is equal to the transaction total (refund). Press Yes button on debit pad.

  5. The debit pad displays a message, asking the customer to show the cashier their card.

  6. On the POS screen, the system displays the total amount of the refund and a dialog box prompting for the Protobase Customer Code. In the box, enter the last four digits of the credit card number.

  7. After entering the code, a progress bar briefly displays on the POS Screen. After authorization has been received, the message Approved displays on the debit pad.

  8. On the POS screen, follow the prompts to finish processing the transaction. Have the customer sign the store copy of the receipt that prints.