Download New Software to Signature Capture/Debit Pads (Serial Devices)

 

This job aid applies to Ingenico en-Touch devices with a SERIAL connection only.

When you install a new level of Eagle for Windows, you must also install new software for the Ingenico en-Touch 1000 and en-Crypt 2100 Signature Capture and Debit pads. The Ingenico software does not download automatically; therefore, you must download it manually after you’ve updated your PC workstations with the new Eagle for Windows software. 

To download new software to your Ingenico en-Touch 1000 or en-crypt 2100, perform the following steps at each PC workstation that has one of these devices attached.

 

 

1

Install Eagle and Eagle for Windows software

Make sure your Eagle and PCs have been updated with the Eagle and Eagle for Windows CDs.

 

2

 

Prepare the Ingenico device for download

  1. Depending on the Ingenico device you have, do one of the following:

  2. If you have the Ingenico en-Touch 1000, power up the unit while placing the stylus in the exact center on the unit’s display until power-up is complete. Select the Supervisor Menu by touching it. (if the Supervisor menu doesn’t display, verify that the stylus is "dead center" on the display, and retry.)

  3. If you have the Ingenico en-Touch 2100, simultaneously press the upper left-most function key and the Enter key on the unit.

  1. From the Supervisor menu, when prompted for a password, type 263, and press Enter.

  2. Press Enter again to select CMDL. The unit is now ready for download.

 

3

Select debit/credit pad in Device Configuration

  1. Launch the Eagle Browser on a PC that has the Ingenico en-Touch 1000 or en-Crypt 2100.

  1. Click the "Utilities" link on the left hand side of the browser bar.

  1. Select "Device Configuration" from the menu that displays.

  1. In Device Configuration, highlight the device "Credit / Debit Pad."

  1. Click Change (F5). The Credit / Debit Pad dialog box displays.

  1. Press the Download button to begin the download.

  1. Once the download is complete, close Device Configuration. You are now ready to start Point of Sale.

  1. Repeat steps 1-7 above for each PC with an Ingenico Signature Capture or Debit Pad.

 

 

Documentation for downloading software to the en-Touch 1000 ("Downloading the en-Touch 1000"), or en-Crypt 2100 ("Downloading the en-Crypt 2100") is also available in Device Configuration by selecting the Docs button when configuring the specified device.