Do the following when a customer wants to pay for merchandise with a store voucher (store credit).
In POS, after ringing up the merchandise the customer is purchasing, press Total.
Click Alt Tend. The Additional Tender Selection dialog displays.
Select the alternate tender type you set up for store vouchers, enter the dollar amount of the store voucher, and press ENTER.
If the amount of the store voucher is less than the transaction amount, the standard "Total Due" window displays. Proceed as normal.
If the amount of the sale is less than the amount of the store voucher:
if you set up the system to re-issue a store voucher, the "Re-Issue" window displays. Using the original store voucher for reference, enter the customer's Name, Phone Number, and Original Transaction Number. The transaction receipt and/or invoice will print "Re-Issue:" A new voucher prints for the customer, which includes a signature line for the customer to sign. Depending on your setup, a store copy may print as well. You must first click OK after receiving the Tear Off Receipt prompt before the re-issued store voucher will print.
if you DID NOT set up the system to re-issue a store voucher, or if the amount due the customer is less than the "Minimum amount for issuing a store voucher," the "Change Due" window displays. Proceed as with a normal refund.