Use the following procedure to require a signature on demand in POS. Use this method when you need to prompt for a signature for any particular reason/event at POS.
Set up the following before you begin using Signature Capture on demand
Set up the text that will display on the signature pad and print on the receipt.
In option 4903 “Note/Text to use for POS On-Demand Signature Capture,” enter the code you assigned to the text in step 1.
To prompt for and capture a signature in POS, do the following.
Ater ringing up the transaction and pressing Total, select Menu, and select choice J “Require signature.”
The signature capture device prompts the customer to sign, and then press OK. If the customer makes a mistake and wants to sign again, he/she can press <Clear> to start over. Once the customer has submitted their signature by pressing OK, the signature window disappears, and the electronic copy of their signature displays in POS.
Click OK to save the signature. Note: If you press OK before the electronic signature has been captured, you'll receive a warning message.