"Eagle Alerts" is an Event Log
As specific events occur on the system, they are added to the alert file. As they are added, they are classified into categories. If you have iNet, you may choose to receive email notification as alerts are added.
Eagle Alerts aren't personal
Although you can use the Alert User Profile window to control which Eagle Alerts a user sees, there is only one Alerts file, and all Eagle Alerts users see it. It is not like email where each user has his/her own account; rather, it's like an Epicor Eagle™ for Windows grid in the sense that you can simply filter out information so that it doesn't display.
There is a limit to how narrowly you can define the alerts a user sees. For example, Quantity on Hand (QOH) alerts cannot be filtered to only show a department manager the QOH alerts for his/her department. If you see QOH alerts, you see them all.
Some Eagle Alerts are not optional
In Options Configuration, you will indicate which types of Eagle Alerts you want the system to record. However, some Eagle Alerts are considered critical, thus are not optional (and not included in Options Configuration). For example, the Eagle Alert "Eagle disk drive is nearly full" is a critical alert and is therefore not optional.
Not every error generates an alert
System errors only create alerts in a limited number of programs. Therefore, you shouldn't stop reviewing the bootlog for system errors.
Alert security is basic
Anyone who can see an alert can delete it (changes it from Current to Historical). Anyone who can see an alert can change the notes. If you decide to allow reminders on your system, anyone who can see alerts can create reminders.
An alert cannot occur if the event doesn't occur
If a given event never occurs, no alert is generated. For example, you can get an alert if your order was transmitted, and you can get an alert if the transmission failed. However, you get nothing if no attempt was made to transmit the order. This is also true for credit card settlements--if they are not even attempted, no alert is generated.
Reminders are future events but they are added immediately to the Alerts file.
All reminders are entered into the Alerts file when they are created. For example, If you create a reminder for every Thursday of this year, 52 reminders are immediately added to the Alerts file.
Reminders can't be sent via email
As stated in #3 above, reminders are added to the Alerts File as soon as you create them. Therefore, if reminders were sent via email, they'd be sent at the moment you create them, rather than on the day you want them. Therefore, reminders can't be emailed.
A reminder's "Time" is for reference only
Although you can indicate, by user, how many days in advance to display reminders (in the Alert User Profile window), the "Time" you specify is not a factor. Time simply controls where the reminder appears in the list.
Reminders are not meant as a substitute for scheduling devices such as a PDA or Microsoft Outlook.
Reminders work well for system level events that are not time specific. For example, if you need to remember to send in taxes on a specific day of the month or transmit your order every Thursday, set up a reminder. You'll see it a day or two in advance and it will go away when you delete it (when you change it from Current to Historical). If, on the other hand, you need to remember that you have an appointment at 10am on Friday, use another type of scheduling device such as a Dayplanner, Outlook, PDA, etc.
The Eagle Alerts feature is not available for the ISC operating system.