Upgrading Your PIN Pad Device

New in Release 29.1

If you have the Verify PIN Pad Level check enabled, you are prompted to upgrade your PIN pad device when you login at your terminal. This upgrade applies updates to your configuration file required to support Canadian dual-brand credit cards.

The first time you login after the 29.1 upgrade, the system prompts you with the following options:

1. Upgrade the PIN pad. (recommended)
2. Turn off the Verify PIN Pad Level check on the terminal device config.
3. Cancel

Selecting Cancel at this prompt allows users to continue without prompting again until the user has completely logged off and back in again.

We highly recommend you upgrade each PIN pad device after upgrade to ensure compliance.

To upgrade your PIN pad:

1. From the Eagle Browser (eBrowser), select Utilities > Device Configuration. You can also type DEVCFG in the launch bar.

2. Highlight the Credit / Debit Page row.

3. Double click this row or select Change.
4. From the Credit / Debit menu, select Options.

5. Click Update Pad to upgrade to the latest PIN Pad version.

When complete, the system returns you to the regular PIN pad screen.