Printing a List of Suspended Transactions

Use the following procedure to print any suspended transactions in the system using the Open Orders/Pick Tickets Report (ROO). If you monitor suspended transactions, you should print ROO as part of your end-of-day queue.

Note: Use the Option 1996 - “Print preferred Authorized to Charge Contact Info on Saved Transactions” to print authorized to charge customer's name, phone number, and email address.

If Option 1996 is set to Yes, authorized to charge customer's name, phone number, and email address display in the Description column.

1. From the Eagle Browser, click Reports Menu, Point-of-Sale Reports, Open Orders/Pick Tickets (ROO). The Open Orders/Pick Tickets report window displays.

2. From the Print Setup page, review the default entries in the fields and make changes if needed. For a definition of each field, click here.

3. Click . Click Suspended transactions (transaction type "U").   

4. Multistore only: Click . A page of fields displays. Fill in the Store field with the correct store.

5. Click Run if you are running this report now, or click if you are adding this report to a queue.  For more information about creating queues, click here.