To use the Order Change Log, the following options and security must be enabled or set up on your Eagle system. Once the setup is complete, the POS File Update Manager (FUM) must be stopped and restarted to activate the Order Change Log. You can manually stop/restart FUM when no POS activity is taking place, or it will stop/restart automatically during nightly system maintenance.
The following system option must be enabled on your system.
Customer Order Changes Viewer on system? (ID #133)
In Options Configuration, verify that this option is set to Yes. In the Options Configuration window, click ID, type the ID number (133), and press Enter to view the option. If this option is set to No, contact Epicor Direct at 800-538-8597. For help with the Options Configuration window, click here.
Assign security bit 787 "Access viewer of Customer Order Changes" to clerks whom you want to be able to view the Order Change Log.
Once the setup above is complete, the POS File Update Manager (FUM) must be stopped and restarted to activate the Order Change Log. You can manually stop/restart FUM when no POS activity is taking place, or it will stop/restart automatically during system maintenance early the next morning.
To manually stop/restart FUM, follow this procedure when NO POS ACTIVITY is occurring (i.e. before you open for the day, or after you close).
NO POS ACTIVITY can be occurring when you execute the procedure!