You can place a catalog item on a special order without having to add the item to your Inventory file. You simply select the SKU from the Catalog and the system automatically fills in the SKU, its description, pricing, etc. You will also enter an "S/O SKU"(special order SKU)— which is an actual SKU in your Inventory file— that will be updated in lieu of the non-stocked catalog item. Typically you'll have one S/O SKU per department set up in your Inventory file. For more information about setting up S/O SKUs, click here.
To create a special order from the Catalog:
Begin a special order transaction as you normally would.
Advanced Special Order users: you can begin a special order transaction or a regular sale transaction.
Change the customer number, if necessary.
In Catalog, locate the item you want to order.
On the toolbar, choose sell. A dialog box displays. Click Yes to add the item to the special order.
In the Qty box, type the quantity of this item you want to order, and press ENTER.
In the S/O SKU field, enter the special order SKU that corresponds to the department of the catalog item.
For example, you're ordering a hammer, and hammers are in department 1. Enter the special order SKU you set up for non-stocked items in department 1.
For more information about setting up special order SKUs, click here.
After posting all items, press TOTAL.
On the Finish Special Order menu, select an option.
In the Deposit Amount box, type a deposit, if necessary.
If the Create/Append Purchase Order dialog box displays, press Y for yes or N for no.
Press Enter.
Depending on what option you selected, a copy of the transaction may print.
The special order is stored in the system.
A QuickTip video about placing catalog items on special orders is available. To view this QuickTip, go to http://www.activant.com/eagle-customer-support/, and click Training Browser. When the Training Browser displays, click Videos in the left pane, click Quick Tips, and then select Point-of-Sale.