Open Order Item Report (RIO)

How to Print It

Sample Report

Use the Open Order Item Report (RIO) to help you monitor items on orders that are not being picked up or shipped immediately. You can print information about these items/orders any time, without affecting the information on file. Some examples of how to use this report include:

• Pick/Pack/Ship or Customer Order Management users: you should run this report in a nightly queue for the following reasons:

• • So you can monitor items on orders that have not been sourced

  •  So the system will generate Eagle Alerts for items that have not been sourced (if option #3321, "Record Backordered items not sourced Alerts," is set to Yes in Options Configuration)

• If you don't have Pick/Pack/Ship or Customer Order Management, you may want to:

• • Print this report for a list of backordered items

  • Print this report to find orders that contain a specific SKU

  • At any time, print this report for an item listing by specific transaction types

Printing the RIO Report

1. From the Eagle Browser, click Reports, Point-of-Sale Reports, POS Open Order Items (RIO). The Open Order Item Report window displays.

2. If you have set up a Default Report Profile for this report, you can simply click Run to use the defaults. Or, you can retrieve a saved report, make any necessary changes, and click Run. Otherwise, continue with the next step.

3. From the page, review the default entries in the fields and make changes if needed.  For a definition of each field, click here.

4. Click . Click in the box to the left of the transaction type(s) you want to print— Bids, Estimates, Orders, Special Orders, Transfers, Rainchecks, Layaways, or Suspended transactions. You can select as many or as few transaction types as you like. If you don't select any, then items from all transaction types will print on the report.

5. Click .  A page of options displays. Click in the box to the left of the options you want.  

Pick/Pack/Ship or Customer Order Management users should select option F.

For a definition of each option, click here.

6. Click .  A page of fields displays. Fill in the Store and Print Sequence fields, as desired. If you need to limit the items that print, fill in the appropriate fields in the bottom half of the window. For a definition of each field, click here.

7. Click .  A page of fields displays. If desired, fill in the fields to include or exclude groups of items. For a definition of each field, click here.

8. (Optional) Click . A page of fields displays. Fill in the fields if you want to fax the report. For a definition of each field, click here.

9. Click Run if you are running this report now, or click if you are adding this report to a queue. For more information about creating queues, click here.

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