(ID# 5488) This POS option in Options Configuration determines whether or not you want to force clerks to issue a voucher (store credit) to cash customers in lieu of returning cash when giving a refund.
Store vouchers will only print on a receipt printer.
If your store policy is to give a cash refund when the total is less than a specified minimum amount, such as $5.00, use the option "Minimum amount for issuing a store voucher" to set the minimum.
You can assign security bit 684, "(MO) Allow override of Store Voucher requirement on POS Refund," to key employees who you'll allow to override the store credit requirement. Overrides may be necessary in cases when the customer insists on receiving a cash refund, or when creating a transaction reversal to back out a mistake.
The ability to issue a Store Voucher in lieu of cash is not supported if using Directed Refunds (if option 9431 “Direct clerk to refund in original tender on returns” is set to Yes, you cannot use this option)
N = You do not issue store credits in lieu of cash on refund transactions.
1 = Alternate Tender type 1 will be returned to the customer in lieu of cash on refund transactions.
2 = Alternate Tender type 2 will be returned to the customer in lieu of cash on refund transactions.
3 = Alternate Tender type 3 will be returned to the customer in lieu of cash on refund transactions.
4 = Alternate Tender type 4 will be returned to the customer in lieu of cash on refund transactions.
5 = Alternate Tender type 5 will be returned to the customer in lieu of cash on refund transactions.
6 = Alternate Tender type 6 will be returned to the customer in lieu of cash on refund transactions.
This option defaults to N. The available "Kept By" methods for this option are System (which is the default) and Store.