Ace Warranty Registration

Ace retailers who have the Ace Electronic Catalog (as determined by option 1157 “Catalogs On System” set to A, and option 86 "Ace Telecom on system" set to Yes)  can allow consumers to do warranty registrations for selected manufactures at Point of Sale. To use this feature, complete the following setup: 

1. Set option 1598 “Consumer Info Codes that are used for warranty registration”This option is for Ace retailers who sell products that can be registered for warranty. Contact your Ace representative for the most up-to-date list of manufacturers who support automated warranty registration, and to find out which codes to select in this option. according to Ace's instruction. Contact your Ace representative for the most up to date list of manufacturers that support this automated warranty registration, and which codes to select in this option. Changing this option from blank to the codes designated by Ace automatically adds corresponding Consumer Info Codes to the Flexible Consumer Information setup utility. These Consumer Info Codes tell the system the customer information which is required to register the item for warranty.

2. Set option 1599 “Prompt clerk to ask customer if they want to register for warranty”Set this option to Y if you want the clerk to ask the customer if they want to register eligible items for warranty, and have the answer default to Yes. Set this option to X if you want the clerk to ask the customert if they want to register eligible items for warranty, and have the answer default to No. Set this option to N if you do not want a prompt because you always want the system to automatically register eligible items for warranty. Note: Registering items for warranty requires certain customer information be collected from the consumer at the end of the sale.
   When set to Y or X, if the prompt asking if they want to register is answered No, that they do not want to register for the warranty, then that item's missing and required customer information will not be required at the end of the sale. When this option is set to N, selling a warranty registration-eligible item always requires the necessary customer information be entered at the end of the sale. to the desired setting.
3. Enable and set up Flexible Consumer Information.
4. Run Electronic File Maintenance (EFM) weekly to update items that Ace deems eligible for warranty registration. These updates occur in Inventory Maintenance (IMU) on the Code tab’s Additional Codes dialog. The field "Consumer Info Code" is updated by EFM with a value of ‘1’ or ‘2’ for the warranty eligible items. In addition, if the manufacturer requires a serial number as part of the registration, the item's Tally field is automatically updated with an S (Serial Number), and the clerk will be prompted to enter the item’s serial number when selling this item at POS.  
5. At POS, if you sell warranty items on the transaction, then when you press Total you are asked if the customer wants to register warranty items. If you answer “Yes” to this prompt, you are then prompted to enter the consumer information which is required by the item’s manufacturer. Note: If option 1599 “Prompt clerk to ask customer if they want to register for warranty” is set to No, instead of being asked if the customer wants to register for the warranty, the system assumes that they do, and the dialog for the required consumer information displays automatically.