(True Value Rewards users only)
Sometimes the system may need to reprice a True Value Rewards (TV REWARDS) transaction to ensure that the customer receives any special TVR pricing to which he/she is entitled. The system may automatically reprice, or prompt you to reprice, a transaction if:
You change customer numbers during the transaction
For example: You begin a transaction using cash customer *5. This is your default cash customer and does not have a TV REWARDS ID number assigned to it. During the transaction, the customer tells you he/she has a charge account he/she wants to use. The charge account has a TV REWARDS ID number assigned to it. When you enter the new charge customer number, the system reprices the transaction.
You link a TV REWARDS ID number to a customer after you have already posted items
For example: You begin a transaction using cash customer *5. This is your default cash customer and does not have a TV REWARDS ID number assigned to it. During the transaction, you display the TV REWARDS link window and enter a TV REWARDS ID number. The system checks to see if you have posted any TV REWARDS items and, if so, prompts you to reprice the transaction.
If you allow the system to reprice a transaction, it will void each item and then re-add it to the same transaction after repricing it. If you are using a slaved printer and did not set the Receipt Printer in Device Configuration to print receipts at the end of the transaction, the receipt shows each item repriced as a void. Epicor Software Corporation™ recommends you set up receipts to print at the end of a transaction to provide your customer a clean receipt, and to prevent using additional receipt tape.