The following are examples of how Cash Drawer Locking works at POS. These examples assume that the POS station has two cash drawers, and the clerks do not have security bits 1032, 1033, or 1034.
Clerk A works from 8 to 12 and from 1PM to 5PM
When A first signs in, the system assigns cash drawer 1, and opens it so A can insert the cash drawer.
Although A signs off of Eagle POS a couple of times to help people in the store, he does not release his cash drawer until the end of the day.
When clerk B signs into the terminal to cover for A’s lunch break, the system assigns cash drawer 2 to B, and opens the till so B can insert his own cash drawer.
When A comes back from lunch, B releases his drawer, which opens the physical cash drawer 2. B works at multiple other drawers over the course of the day.
When A needs to use the rest room, he signs out of POS, but does not go into the POS menu to release the drawer.
Before A signs out for the last time that day, he uses the No Sale menu option to release his drawer, which opens to let him remove the till.
Cash drawer balancing is done “by clerk” using the existing Eagle functionality.
Manager is at the cash register, but clerk A, who is locked into the only cash drawer, is nowhere in sight.
A hurried customer needs to be checked out right away. Normally, manager would call A, but he can’t be found, and the customer needs to leave.
Manager, who has security bit 1034 (ability to use a locked cash drawer), signs into POS, and POS asks him if he wants to use the locked drawer. He selects to do so.
Manager rings up the customer, who pays cash, and manager gives change from drawer 1 (which stays locked for A).
When cash drawer balancing is completed, manager's drawer totals must be manually added to A’s drawer totals if option 9906 "which cash drawer is updated for roving manager w/o their own till" is set to Manager. But if Option 9906 is set to Clerk, the transaction manager did is recorded to A’s drawer totals.
Clerk "B" is locked into cash drawer 2. Clerk A is locked into cash drawer 1, but she is on a break right now.
B has to leave immediately due to an emergency. She leaves without unlocking the cash drawer or removing the till.
Manager, who has security bit 1033 (“Ability to release another user’s locked cash drawer”), signs on to POS and selects “Proceed without using cash drawer,” and uses No Sale Menu option 1 "Release cash drawer." When presented with the 2 drawers which are locked – one by A and one by B--manager selects to release cash drawer 2. The cash drawer opens, so it can be removed, and the system automatically signs off manager.
When Clerk D signs into the terminal, the terminal assigns the first available cash register (#2), which opens so that D can insert his till.
Clerk D signs onto a terminal where Clerk A and Clerk B have drawers 1 and 2 locked respectively.
The system warns D that no cash drawer is available, and therefore signon is not allowed. D does not have security bit 9906 so he can't access POS.
If D has to use this particular register he will need to ask clerk A or B to release and remove their till, or ask manager C to do it for them.